A week with Dialback, on the phones of the people who'd actually see it. Tap through.

‹ Messages
KW
Karl On Wheels
The customer's phone. Blue is her.
Tuesday 4:01 PM
She called 860-499-0406. The office closed at 4.
Karl On Wheels here, sorry we missed you. What date are you moving, and where to?
Hi! Dec 6 if you have it. 2BR in Sharon CT to a walk-up on W 82nd St. Some art and a piano.
Got it. Piano and art are our specialty. Does the building need a certificate of insurance? Erin will confirm Dec 6 and text you a quote by 9am tomorrow.
Yes, the super needs a COI. Thank you, that was fast.
We'll handle the COI with your super. Talk tomorrow.
Delivered
Behind the scenes: Dialback answered in 41 seconds, in Karl's voice. Nobody at the office touched a phone. The lead, the date, the piano and the COI are already on Erin's list for 8am.
iMessage
1 of 9 · The call you'd have missed
‹ Messages
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Dialback
Karl's phone. Blue is Karl.
Wednesday 7:00 AM
Morning Karl. Tuesday: 14 calls, all handled, 3 came in after you closed. Three need a call back today. Here's the full report and the follow-up list.
DAILY REPORT
14 calls
Tuesday Nov 11 · 3 after hours · 3 callbacks owed
Karl On Wheels · Daily report
karlonwheels.dialback.ai
FOLLOW-UP LIST
5 open
Erin 3 · Gene 1 · Karl 1
Follow-up list
karlonwheels.dialback.ai/tasks
Reply with a number to hear any call.
2
Westport Auction, 4:38pm, 1 min 50 sec. Three framed works and a credenza to Greenwich Friday, flexible on time, asked for Jimmy's crew. ·
Give it to Jimmy Friday 10am
Done. Task moved to Erin to confirm with them. I'll have it in tomorrow's report.
Behind the scenes: this is the job Gene did by hand, reading every text to find the missed calls. Now it arrives at 7am, and Karl handed off a job by typing one line.
iMessage
2 of 9 · Tap a card
DIALBACK
Karl On Wheels
Daily report · Tuesday, November 11
14
calls
14
handled
3
after 4pm
2
web leads
NEEDS A CALL BACK TODAY
(917) 555-0142 · new leadafter hours
Dec 6, 2BR Sharon to W 82nd St walk-up. Piano, fine art, COI needed. Quote promised by 9am.
Westport Auction & Designafter hours
3 framed works and a credenza to Greenwich Friday. Flexible on time, asked for Jimmy's crew.
Mrs. Lindqvist · storage2nd call
Wants a pickup date for her unit. Called Monday too.
HANDLED WITHOUT YOU
Rebecca H., designerconfirmed
Texted 6:12pm. Console table to 5th Ave Thursday. Confirmed 10am by text.
FOLLOW-THROUGH, MONDAY
Erin: 6 of 6 callbacks done. Gene: 2 of 2 invoices sent. Open items carried to today: 5.
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DIALBACK
Follow-up list
Wednesday, November 12 · 5 open, 2 done this week
OPEN
Quote (917) 555-0142, Dec 6 Sharon to W 82nd
Piano, fine art, walk-up. Promised by 9am.
ErinDue 9:00am
COI for W 82nd St building
Ask the super for the template, send to the insurance agent.
GeneDue Thu
Confirm Westport Auction, Friday 10am, Jimmy
Karl assigned it from this morning's report.
ErinDue today
Call Mrs. Lindqvist, storage pickup date
Called Monday and Tuesday.
ErinOverdue 1 day
Invoice 1138, Greenwich delivery, unpaid 3 days
Sent Nov 9, opened, not paid. Reminder text goes Thursday unless you say no.
KarlDecide by Thu
DONE THIS WEEK
✓
Confirm Rebecca H., console table Thu 10am
DialbackTue 6:14pm
✓
Invoice 1142, Ong, sent and paid
GeneMon
How it works: each open item is also a text to its owner. Erin replies DONE and it moves down here. Nothing lands on Karl unless it needs the owner.
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‹ Messages
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Dialback
Karl's phone. Blue is Karl.
Friday 3:52 PM
Jimmy's crew just texted DONE on job 1142, Helen Ong, Salisbury to Lakeville. 2 men, 6.5 hours, 22 miles, and they packed the kitchen. Signed sheet attached.
KARL ON WHEELS · JOB SHEET#1142
CustomerHelen Ong
From / ToSalisbury to Lakeville
CrewJimmy, Bobbie · Black Cat
Hours / Miles6.5 hrs · 22 mi
Add-onKitchen packing, approved 11:40
Customer signature · 3:48 PM
photo from Jimmy's phone
I built the invoice from Jimmy's text and the deposit on file. Reply OK to send it to Helen now, or EDIT to change a line.
DRAFT INVOICE, WAITING FOR YOUR OK
Invoice 1142 · Helen Ong
Local move, 2 men, 6.5 hrs$1,170
Kitchen packing, approved 11:40am$700
Materials$85
Deposit paid Nov 3-$900
Balance due$1,055
OK
Sent to Helen by text with a pay link at 3:54pm. Logged in QuickBooks. Task closed.
4:12 PM
Helen paid $1,055. She said thanks and asked about storage. I put that on Erin's list.
Love it
Behind the scenes: the crew's DONE text triggered the invoice. Karl typed two letters. Job ended 3:52, invoice out 3:54, paid 4:12. Nothing waits for him tonight.
iMessage
5 of 9 · Job done, invoice done
‹ Messages
KW
Karl On Wheels
Helen's phone, move day. Blue is Helen.
Friday 8:02 AM
Good morning Helen, Karl On Wheels. Jimmy and Bobbie just left Cornwall Bridge, about 25 minutes out. Your balance of $985 is due before we unload. Here's the link so it's one less thing today:
Perfect, paid. Confession: I never got to the kitchen.
11:38 AM
No problem, we see that a lot. Packing the kitchen adds about 7 hours at $100/hr, roughly $700 on top of your estimate. Reply YES and the crew starts now.
YES please
Approved 11:40am. It'll be on the final invoice. Thanks Helen.
Saturday 9:00 AM
Hope you're settling in. If Jimmy and Bobbie took good care of you, a Google review would mean a lot to a small crew:
Already did. They were wonderful.
Behind the scenes: every grey bubble was sent by Dialback in Karl's name. Nobody at the office typed. The payment chase, the add-on nobody confirmed, the sticker-shock argument and the review ask all happened by themselves.
iMessage
6 of 9 · Move day
‹ Messages
D
Dialback
Karl's phone, the evening before. Blue is Karl.
Thursday 6:00 PM
Tomorrow's board, Karl. Three crews out, all confirmed. Each crew lead just got their own version with addresses and notes.
TOMORROW'S BOARD
Friday, November 14
3 crews · 4 jobs · 1 NYC run
Black Cat · Jimmy, Bobbie7:30 am
Ong, Salisbury to Lakeville. 2BR local. Deposit paid. Kitchen may need packing.
Homer · Luis, Dre6:45 am
NYC run, 3 drops: Westport Auction to Greenwich, then two 5th Ave deliveries. COIs on file.
Rocket · Sam, Tay8:00 am
Lindqvist storage pickup, Cornwall. Then Rebecca H. console table, prepaid, 10am.
Change anything by replying: "Swap Homer and Rocket" or "Push Ong to 8."
Give Homer an extra hand, Dre's cousin. Everything else good.
Done. Homer is 3 men tomorrow, Luis's text updated. Erin knows.
6:14 PM
Also: the quote for (917) 555-0142, the Dec 6 Sharon to W 82nd move, went out at 5:50. Erin built it from the photos they texted. $4,850 with the piano. They replied "booking it."
That was fast
Behind the scenes: three trucks don't need dispatch software. They need one text at 6pm. The quote went out the same day the lead came in, from photos, no site visit.
iMessage
7 of 9 · The evening before
‹ Messages
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Dialback
Karl's phone, first Sunday of the month. Blue is Karl.
Sunday Feb 1, 7:00 AM
January numbers, Karl. 58 jobs, every one invoiced, paid in 1.2 days on average. Here's what each kind of job actually makes you.
MONTHLY NUMBERS
Profit margin by type of job · January
What's left after labor, fuel and insurance, as a share of what you charged.
Storage, per month71%
NYC delivery run, 3 drops42%
Local move, 2 men, truck31%
Local move, 3 men, truck24%
Single-item van job9%
Example numbers. Yours come from every DONE text your crews send.
In plain English: NYC runs and storage make the money. Single-item van jobs barely cover the truck. Raise their price or stop taking them.
Raise the van jobs to $350 minimum starting Monday.
Done. Erin has the new minimum and the quote template is updated.
Behind the scenes: every DONE text carried men, hours, miles and truck. Three months of them answered the question Karl asked on Nov 8, and the pricing change went live with one reply.
iMessage
8 of 9 · Month 3
DIALBACK · EXAMPLE NUMBERS
Karl On Wheels · January
What each kind of job made you. These figures are illustrative; yours come from your crews' DONE texts.
58
jobs done
$71,390
billed
$23,940
left after job costs
33%
overall margin
BY TYPE OF JOB
Job typeJobsBilledCostMargin
Storage, monthly units31$14,200$4,10071%
NYC delivery run, 3 drops11$21,450$12,44042%
Local move, 2 men, truck19$24,700$17,04031%
Local move, 3 men, truck6$9,300$7,07024%
Single-item van job22$5,940$5,4009%
All jobs58$71,390$47,45033%
Cost is labor at your crew rate for the hours texted, fuel at $0.76 a mile, materials, and the per-job share of insurance. Overhead (rent, Erin, Gene, trucks, software) is not in it. Storage counts units billed, not jobs.
Reading: van jobs are 38% of your jobs and 8% of your money. Each one costs a crew-hour you could sell for more. A $350 minimum moves them to about 30%, or you stop taking them and give those hours to NYC runs.
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